Terms & Conditions
Terms and Conditions for Galloway View Properties; Fleet View, Galloway View, High Tide, Sea Glass, Annabelle's Den, Beth's Bothy and Jack's Hideaway.
Terms for Disdow House are itemised separately further down this page.
Bookings are subject to the following terms and conditions as agreed to at the time of booking.
▪ A contract between you and the owners will come into existence when we receive payment and accept your booking by issuing a confirmation of booking for the holiday dates shown in the rental agreement.
The contract binds you & all the members of your party. It is your responsibility to ensure that all members of your party accept the terms of the contract set out in these terms & conditions of booking.
Failure to disclose all relevant information or comply with these terms may lead to termination of the contract & loss of the booking.
▪ A non-refundable deposit of £100 is payable at the time of booking. Bookings made less than three months before your arrival date must be accompanied by the full amount of the holiday charge.
▪ The balance must be paid so as to arrive no later than three months before the commencement of your holiday. If the balance is not received by the due date then your holiday will be treated as a cancellation and the client will remain liable to pay the balance of the rent.
▪ All cancellations must be immediately notified by telephone and then in writing. If you cancel your holiday more than three months before it is due to start then your deposit will be forfeit. If you cancel less than three months prior to the holiday then the full balance remains due and is not refundable.
▪ We strongly advise that you take out comprehensive travel insurance. If you choose not to then you accept responsibility for any loss that you may incur due to your cancellation.
▪ Your booking will not be cancelled by the owner except in exceptional circumstances beyond our control.
Notification will be given of the cancellation as soon as possible and we will promptly refund all payments made for your holiday. Our liability for cancellation will be limited to payments made to us.
▪ The number of persons using the accommodation at any time must not exceed those people listed on the booking form and only those listed can occupy the property. We reserve the right to terminate the booking without notice and without refund in case of a breach of this condition.
▪ Bookings cannot be accepted from persons under eighteen years of age.
▪ We (the owner) reserve the right to refuse a booking without giving any reason.
▪ We or our representative reserve the right to enter the property at any time to undertake essential maintenance or for inspection purposes.
▪ Tenancies normally commence at 4:00pm unless otherwise agreed and guests are required to vacate the property by 10:00am on the day of departure. This allows the accommodation to be thoroughly cleaned and prepared for incoming guests. Guests are asked prior to departure to ensure that left over food is placed in the bins provided, that beds are stripped and dishes washed.
▪ Smoking anywhere on the premises will result in immediate termination of occupancy and forfeiture of all payments. This must be strictly adhered to and any damage or extra cleaning caused by smoking will be at the expense of you.
▪ Naked Flame policy - Galloway View operate a no naked flame policy. Naked flame in any form, including candles, are prohibited inside any of the properties or buildings. The only exception to this is lighting the fire in one of the properties that have a wood burning fire.
▪ Damage - In making a booking you accept responsibility for any theft, breakage or damage caused by you or any member of your party and agree to indemnify us in full for any loss that we may incur as a result.
▪ Damage to property – Please treat the facilities & accommodation with due care so that other guests may continue to enjoy them. In the event that you notice damage in your accommodation please let us know immediately so that we can take the appropriate action. If there have been any breakages during your stay, we would be grateful if you could replace them or advise us before you leave. The accommodation will be inspected at the end of the holiday & you may be charged for any loss or damage found.
▪ Guests are asked to ensure that doors and windows are locked when the property is unoccupied.
▪ The owner reserves the right to make a charge to cover additional cleaning costs if the client leaves the property in an unacceptable condition.
▪ Please note that in the event that any keys issued are not returned at the end of your stay, then the cost of replacement will be charged to you.
▪ The client may in no circumstance re-let or sublet the property, even free of charge.
▪ The internet connection is available (at no extra cost) subject to technical availability.
▪ The owner shall not be liable for any temporary defect or malfunction of any equipment, machinery or appliance in the building or grounds.
▪ All inventory must remain in the property it was in at arrival and not be taken to another property.
▪ Guests in properties with Hots Tubs must abide by all of the hot tub safety rules. These will be provided on arrival and guests will be asked to sign an agreement that they have read and understood these rules before using the Hot Tubs.
▪ Children under 18 must be supervised by their parents/guardians at all times.
▪ We reserve the right to terminate a holiday without compensation where the unreasonable behaviour of the persons named on the booking (or their guests) may impair the enjoyment, comfort or health of others.
▪ Any problem or complaint which the client may have concerning their holiday must be immediately reported directly to us/our representatives and we will endeavour to put matters right. Any complaints not reported to us/the property manager at the time and only reported after the client has returned from holiday will not be considered by the proprietor.
▪ We reserve the right to make reasonable amendments or additions to these terms and conditions without notice.
▪ This property is privately owned and is our home. We expect all guests to enjoy the facilities and treat the property with the same respect that they would with their own house.
Disdow House Terms and Conditions
In the following booking terms and conditions ‘we’, ‘us’, ‘our’ or ‘the owner’ refers to Disdow Farm Bespoke Holidays for the property Disdow House. References to 'you', 'your' ‘holidaymaker’ and ‘guests’ means the person making the booking and all members of the holiday party.
Before proceeding with a Booking, please read these Conditions carefully, along with all the other information relevant to your Booking, including any specific conditions or restrictions set out in the website description of your chosen property(ies).
If any individual term or clause stated in these terms and conditions held to be invalid, impermissible or unenforceable permissible by law, the remaining terms shall be unaffected and shall remain valid.
PAYMENTS
Your booking can be placed over the telephone, by email or directly using our online booking system. Where your booking is taken by telephone or by email, we will enter the information into the online booking system. Upon receipt of a booking confirmation email, you must check all of the information is accurate and inform us immediately if there are any mistakes. The contract between you and Disdow Farm Bespoke Holidays will not come into force until we have received a deposit of 30% of the full cost of your booking. The contract will be subject to these booking terms and conditions. The holidaymaker must be at least 18 years of age at the time of booking.
The balance of the booking cost will be due 60 days prior to the date your holiday commences.
If the booking is made within eight weeks of the date which it is due to commence, the full amount must be paid upon booking the holiday.
If you pay the deposit by credit card or debit card, you authorise us to use the details of the same credit or debit card to settle the balance of the rental. We will only act on this authority if you have not contacted us prior to the balance due date to arrange alternative payment of the balance.
If you do not pay any balance payments due in relation to your booking by the due date for payment, we will send you out a reminder explaining that your payment is late and giving you the opportunity to pay us. If we do not receive payment with 7 days of sending out a reminder, we will be entitled to assume that you want to cancel your booking. In this case, we will be entitled to keep all deposits paid or due at that date. We will also be entitled to release the booking and re-let the property.
A security deposit will be taken automatically from the card used to pay the rental for the property seven days prior to the arrival date. This security deposit will be automatically returned seven days post departure, should there be no additional costs, cleaning or damages to be paid for. Security deposits for Disdow House is £350.
CANCELLATION
The holidaymaker should notify us immediately and in writing of any intention to cancel the holiday booking.
The owner will attempt to re-let the accommodation if the holidaymaker has to cancel, but this is not always possible. If the property is re-let, all monies paid to the owner by the holidaymaker will be refunded less a handling charge of £30.
If you wish to cancel your booking, you may receive a partial refund depending on how far in advance you have notified us.
All deposits paid are non refundable. If a booking is cancelled more than 60 days prior to arrival, deposit payment will be kept and no further charges will be made to the guest. If cancellation is within 60 days of arrival date, the full balance will be due.
Booking fees or other added charges paid for services used at the point of booking are excluded from all refunds. The refund amount is calculated from the accommodation cost only.
We strongly recommend that you take out your own travel insurance for your holiday which covers booking cancellations. This will give you the reassurance that should you need to cancel your booking with short notice, you will get your money back via your insurance policy. Should you choose not to take out travel insurance, you accept responsibility for any losses that you may incur due to your cancellation.
In the event of the owner being unable to arrange the holiday accommodation requested by the holidaymaker, the owner shall use their best endeavours to arrange alternative accommodation of an equivalent type and standard in the same location. If this is not acceptable to the holidaymaker or cannot be done, the owner shall refund the deposit to the holidaymaker.
The Owner can refuse to allow you into the Property or ask you to leave if they reasonably believe that you or any of your guests is behaving illegally or is in breach of any these Conditions, or that any damage is likely to be caused, has been caused or is being caused by the behaviour of you or any of your guests. We will treat these circumstances as a cancellation by you and we will not refund any money you have paid.
PRICING
Any pricing errors may be corrected at any time prior to confirmation of your booking. We will confirm the price of the booking when you make the booking. As it is possible for mistakes to be made, please ensure that you check all pricing and details that you receive from us.
THE PROPERTY
The Holidaymaker is responsible for the following during their holiday:
Arrive after 4pm on the day of arrival and leave by 10am on the departure day, unless prior arrangement has been agreed with the owners. Failure to depart by 10am may result in you being charged for an additional day’s rental.
The number of people staying in the property will not exceed the number stated as the maximum for each property description.
The property will be used solely for the purpose of the holiday by the holidaymaker and their party.
You must not use the properties for any dangerous, offensive or illegal activities or carry on there any act that may be a nuisance or annoyance to the owner or other guests or neighbours.
The holidaymaker and their party will show consideration to other guests, neighbours and owners by ensuring there is no loud music, no loud noises and behaviour is respectful of others at all times.
Only members of the holidaymakers’ party may access the property and its facilities.
The owner or their representative may access the property at any reasonable time during the period of the holiday.
CARE OF THE PROPERTY
The holidaymaker and their party are expected to take all reasonable care of its furniture, pictures, fixtures, fittings and effects, in or on the property.
The property must be left in the same state of repair and in a reasonable clean and tidy condition at the end of the rental period.
Food and rubbish should be removed and rubbish and bottles should be disposed of when vacating the property at the end of the rental. Fridges and freezers should be emptied, beds should be stripped of bed linen (not mattress or pillow protectors), prior to departure from the property.
Any breakages should be reported as soon as possible to the owner. The owner may request reimbursement for the breakage to be removed from the security deposit.
All property of the holidaymaker, including cars and contents, is left on the property at entirely their own risk. The owner, their employees, contractors and cleaners shall accept no liability for any loss, damage or injury howsoever caused.
Smoking is not allowed in any of our properties.
You must ensure that the property is securely locked when vacant.
The use of drones is not allowed without the owner’s written permission. Fireworks are not allowed under any circumstance. Night lanterns are expressly forbidden as they are a fire hazard and can cause injury or death to livestock.
It is the responsibility of the holidaymaker to ensure that all members of the holiday party are made aware of the terms of the rental and to ensure that these terms are adhered to throughout the holiday.
DOGS
Dogs should be kept out of all bedrooms and are not allowed onto any furniture. Dogs should not be left unattended in the property and should be exercised on a lead at all times. Please note the owners do not allow any other types of pets in the properties.
Dog owners will be held responsible for any damage caused to the property, contents or garden by their dog and for any additional cleaning required.
CANCELLATION BY US
We will not be deemed to be in breach of contract, or otherwise liable to you, by reasons of any delay in performance or non-performance of any of your obligations in this contract to the extent that such delay or non-performance is caused by circumstances beyond our reasonable control, known as ‘force majeure’ events (for example if access to and use of the property is prevented by fire, flood, exceptional weather conditions, pandemics, epidemics, destruction/damage, internet or other communications failure, blocked roads, war/terrorism, nuclear/radioactive disaster affecting us or our property).
If for any reason beyond our control we are forced to cancel your booking (or bring it to an end early) due to a force majeure event affecting us or our property we will refund you the full amount of your remaining lodging costs based on the time of your booking remaining. This will be the full extent of our liability and no additional compensation, expenses or costs (such as travel or replacement lodging costs) will be payable.
WEB DETAILS
The owner aims to ensure that all information provided within our advertising and promotional material is correct and current when published.
The owner reserves the right to make amendments at any time, as we are always seeking to improve our services and facilities and shall endeavour to inform the holidaymaker of any such alterations.